Terms & Conditions

Terms & Conditions June 2022

Welcome to Jamie’s Amazing Dog Walks. In order to run a safe and efficient environment for all the pets we look after, we require our clients to adhere to the following terms and conditions.

The client will be deemed to have accepted Jamie’s Amazing Dog Walks terms and conditions, as laid out here, on signature of the contract or by booking any service.

Initial Consultations

Jamie’s Amazing Dog Walks will only confirm a booking once an initial consultation with the client and their dog(s) has occurred. These take place in the client’s home and are free of charge. The Client must be present throughout and inform us of all behavioural / medical issues, quirks or dislikes the pet has or later develops. If the necessary completed documents are not provided and an additional meeting is necessary, then a £10 charge will apply. A copy of the Terms and Conditions will be provided to all clients, or where needed, available to be read by clients prior to the use of any service.

2. Charges and cancellation

Our charges are set out on our website and will be sent to you when booking. Confirmation of booking indicates your acceptance of charges and a booking is confirmed after payment of appropriate charges is received.

We may impose supplementary charges and/or terminate this agreement if:

- The assignment changes from your description, demanding more time or responsibility

- There is a change in the nature of the assignment which could not have been reasonably foreseen by either party

We reserve the right to deny or terminate services due to financial concerns.

Cancellation fee: If you cancel a dog walk with less than 48 hours’ notice, full payment is due.

3. Payment and late fees

Payment, for the first 4 weeks of service, is in advance, by the Sunday before walks commence. After this, when monthly payment terms have been agreed, payment is due in full at the end of the month, by invoice. If not paid by three days after due date, late fees of £3 per day apply. We operate a strict policy of ‘no payment, no walks’, so will only walk your dog when any outstanding payments are settled in full.

Payments are to be made to Jamie’s Amazing Dog Walks via bank transfer, cash, an approved payment card or by direct debit if this payment term is offered. Please discuss any other payment methods with us before the payment due date.

4. Termination of contract

This agreement is valid for all future dog walks. Jamie’s Amazing Dog Walks reserves the right to terminate this agreement at any time, at its sole discretion. Clients may terminate this agreement at any time, giving 7 days notice unless otherwise agreed.

5. Documentation

All documentation provided to the Client by Jamie’s Amazing Dog Walks is to be completed to the best of the Client’s ability and knowledge. The Client understands that signing the off-lead consent form does not mean that the Client’s Dog(s) will always be walked off-lead.

6. Group Walks

Before being accepted on a group walk, a dog, accompanied by their owner, must meet the group and join a trial walk to ensure that the dog is compatible with the group. This is in addition to the initial meet and greet. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised. Whilst we make every effort to put appropriate dogs with each other and to supervise play, sometimes dogs sustain injuries. The client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Jamie’s Amazing Dog Walks, together with any associated costs. The client must provide a lead and collar with pet tags on and a towel for drying theirdog when necessary. Please note: for safety reasons extendable leads will not be accepted.

The client will ensure their dog is micro chipped and has an identity tag that adheres to The Control of Dogs Order 1992 (the tag must show the owner’s name and address, including postcode).

7. Walk Times

Dog walking times are between 8:00am and 12:15pm. The pickup and drop off times given for your dog can vary, due to unforeseen delays. Dogs and traffic can be unpredictable! Though we will endeavour to collect your pet at the agreed time, pickup and drop off times given should be considered approximate and subject to a difference of up to two hours.

8. Dogs that refuse to walk in the rain

Dogs that refuse to walk in the rain will be let out to pee then taken back into the house. Full walking price will be charged. (often a dog coat will remedy this).

9. In-Season Females

Bitches in season are not eligible for group walks for the 3 weeks they are in season. For this period, we will offer to let them out to pee and back indoors and the normal group walk rate will be charged.

10. Aggressive Dogs

The Client agrees to accurately disclose their Dog(s) true nature, to the best of their ability, in any meetings with Jamie’s Amazing Dog Walks.
The Client agrees to notify Jamie’s Amazing Dog Walks of any unwelcome, abnormal, aggressive or dangerous behaviour from their Dog that has the potential to cause harm to any other animal, Dog or individual.
The Client further understands that any aggressive behaviour towards children or dogs can result in immediate dismissal from the Jamie’s Amazing Dog Walks group and the Dog/s will be returned home without refund.

We will take care, so far as is practicable, that the dog/s are not a nuisance or danger to anyone, or any other animals, and that no harm comes to them.

We will inform you of any incident or anything we notice about the dog/s that we think you ought to know.

11. Vaccines / Medication/Illness

All dogs MUST be fully up to date with their vaccinations plus flea and worm treatment to come into our care. If dogs show signs of flea or worm infestation they will not be walked. Treatments must be completed 2 weeks before walks commence. Vaccination for Kennel Cough is highly advised by us and the vets.

The Client further agrees to notify Jamie’s Amazing Dog Walks immediately of any infectious and/or contagious disease or conditions that their Dog has been exposed to or affected by. Diseases and conditions include but are not limited to: Hepatitis, Kennel Cough (Bordetella), Worms, Fleas, Pregnancy and Intestinal Parasites. We reserve the right to refuse services where Dogs co-mingle until all parties are satisfied that the condition is fully resolved. Titre testing will be an acceptable form of vaccination, along with certificate and letter from vet.

The Client understands that if their Dog becomes ill, this can affect co-walking dogs. Clients must inform and update Jamie’s Amazing Dog Walks with all health information that might prove concerning to Jamie’s Amazing Dog Walks. This includes, but is not limited to: stomach bugs, kennel cough, rashes, loose bowel movements etc.

The Client also understands that Jamie’s Amazing Dog Walks documents all meetings and communications, for the safety of all parties involved in the service agreement. The Client accepts that Jamie’s Amazing Dog Walks will share these documents along with the invoice if requested.

12. Medical Emergencies

Jamie’s Amazing Dog Walks is authorised to seek emergency veterinary care with release from all liabilities related to transportation, treatment, and expense. You must arrange with your Vet that, in case of emergency, they will contact you and discuss the treatment/illness of your pet by phone and you will settle the bill by credit/debit card.

Should a specified veterinarian be unavailable, we are authorised to engage the services of an alternative veterinarian. If you cannot be contacted in a timely manner, we are authorised to approve medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian. You agree to reimburse us for expenses incurred, plus any additional fees for attending to such emergency. Jamie’s Amazing Dog Walks is not responsible for any veterinary payments for pre-existing health conditions / illnesses or for any problems related to these known conditions, unless we have not treated the condition as could be reasonably expected.

13. Holidays

Jamie’s Amazing Dog Walks does not recommend other dog walkers for the periods our dog walkers are on holiday. This is the sole responsibility of the Client. We will give you as much notice as possible so that you can make alternative arrangements. Similarly we ask that you give us as much notice as possible for any holidays or periods where you will not require your dog(s) to be walked. This ensures we have the best opportunity to fill the slots whilst you are away.

Jamie’s Amazing Dog Walks cannot guarantee the client slot whilst you are away on holiday, School holidays or any other break needed. Jamie’s Amazing Dog Walks requires a 50% retainer of your normal weekly rate, to guarantee the clients slot is kept open, up to a maximum of 6 weeks

14. Keys

A key (or current code for key safe) should be left with us. We will use the key or code to collect/return your pet/s and for no other purpose. We will keep your key safe, not let anyone not employed by us have it, not copy it and will return it to you on demand. If we have to collect/drop off a key, an additional £3 charge will apply.

15. General Notes & Conditions

All dogs, by law, must wear a collar and tag with your information as well as being micro-chipped.

(http://legislation.data.gov.uk/cy/uksi/1992/901/made/data.htm?wrap=true)

We will not let your dog off his/her lead unless express owner consent has been given and always at your risk. (See also item 5.)

All new dogs will be exercised on a lead at the discretion of Jamie’s Amazing Dog Walks for a period that is necessary until the dog/s are responsive to the handler.

Jamie’s Amazing Dog Walks is not responsible for damage incurred by a pet escaping because of a faulty lead/collar or a collar that is not properly fitted.

For safety reasons we will put collars and tags on your dogs whilst with us, stating that they are under the care of Jamie’s Amazing Dog Walks. Tags will include our contact details.
Although Jamie’s Amazing Dog Walks holds Public Liability insurance, wherever possible pets should be insured by the client. Jamie’s Amazing Dog Walks reserves the right to refuse a booking for any animal that is not insured.

We reserve the right to deny or terminate services due to safety concerns.

We cannot be held liable for any theft or damage to your property or injury/illness to your pet unless we can be shown to be negligent.

16. Media & Photography

Where possible, Jamie's Amazing Dog Walks takes photos and videos for the sole purpose of updating Clients and advertising through various forms of social media. The Client understands this and consents to their Dog(s) being photographed, videotaped, and/or used in any media or advertising by Jamie’s Amazing Dog Walks without prior approval from the Client. All such media remains the property of Jamie’s Amazing Dog Walks, even in the event of a terminated or cancelled

contract. No reference will be made to the dog’s name or the location if photos/videos are posted in the public domain.

17. Data Protection

All data collected by Jamie’s Amazing Dog Walks will be dealt with in accordance with the Data Protection Act 2018 and GDPR legislation to protect the personal information held by Jamie’s Amazing Dog Walks.

18. Release of Liabilities

Jamie’s Amazing Dog Walks agrees to provide all services in a kind, humane, reliable and trustworthy manner.
You agree to notify Jamie’s Amazing Dog Walks of any concerns within 24 hours of your pet’s return.
Jamie’s Amazing Dog Walks reserves the right to refuse service to any Customer, at any time, for any reason.
Jamie’s Amazing Dog Walks will immediately contact you if your pet/s displays aggressive behaviours or tendencies. (See also 10.)
You understand that Jamie’s Amazing Dog Walks can terminate this contract if your pet becomes a threat to the safety or health of Jamie’s Amazing Dog Walks or the community due to aggressive behaviour. (See also 10.)
Jamie’s Amazing Dog Walks will do what they can to help families with special needs pets.
Jamie’s Amazing Dog Walks is required to report any bite incidents to authorities.
In case of an emergency, inclement weather or a natural disaster you authorise Jamie’s Amazing Dog Walks to use their reasonable judgment for the care and wellbeing of your pet/s and/or house.
You acknowledge you are responsible for medical expenses and damages resulting from an injury to any person, animal or property caused by your pet(s).
You acknowledge responsibility for any damage caused by your pet(s) to property of any third parties.

You attest that all the information you provide is true to the best of your knowledge. If anything changes with your dog, you will inform Jamie’s Amazing Dog Walks before the next service is scheduled.

Terms and conditions updated on 03/06/2022